Canterbury Contractors is a Santa Clara, California-based contractor specializing in interior and exterior painting, specialty coating, and maintenance for commercial construction in the Bay Area. They use Bid Board Pro by BuildingConnected within Autodesk Construction Cloud™ to prioritize customer relations and service to maintain their excellent reputation.
Using Bid Board Pro’s collaborative bidding tools to stay on top of their communications — as well as project details and timelines — Canterbury Contractors can manage client relationships with ease and transparency. Now, Canterbury Contractors save up to 2 hours per day.
“Other tools we tried gave us too many confusing options. BuildingConnected gave us everything we needed upfront and made it easy for us to get started. It wasn’t a hard sell for anybody.”
Understanding every project opportunity and bid invitation enables Canterbury Contractors to develop more effective processes and create more new — and repeat — business.
“Before BuildingConnected, invitations to bid and requests for quotes fell through the cracks, emails wouldn’t get logged, and sometimes we were estimating hours for the same project without knowing it,” says Jacob. “We didn’t have a way to identify priorities or track who was working on what.”
Time management is crucial to building positive client relations. With Bid Board Pro’s collaborative bidding tools, Canterbury Contractors can save time and build positive relationships.
“Our clients are always looking for ways to shave off a few days or weeks on a project schedule,” says Jacob. “BuildingConnected has helped us manage their expectations as well as improve our timeliness. Just from the efficiency of the tool alone, I can save up to two hours per day.”
“We’re a small team, and most things run through one or two people, so if something is missed, then that’s it — it’s missed. BuildingConnected’s platform gives us access to every detail. Now, we can all work from the same plan and catch mistakes before they happen.”
Good communication is essential for delivering the best work. Canterbury Contractors relies on BuildingConnected’s platform to stay on top of multiple projects and bid invitations.
“We receive almost all invitations to bid via email. The fact that we can forward emails directly to BuildingConnected and it will create the opportunity for us — that was the selling point,” said Martin.
Subcontracting jobs to other teams is also easier with Bid Board Pro’s collaborative bidding tools.
Looking ahead, the team will leverage BuildingConnected’s CRM and rich analytics capabilities to gain insights into how to deliver better results to their customers and win more bids.
“We’re hoping to start using it as a CRM tool, as well. We want to get an idea of how much we’re spending on certain jobs or accounts and which clients we need to spend more time with, so we know where we can do better.”
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Santa Clara, CA, US